Quick service
Quick service but yet to review the print.
Terry Torwart, Winnipeg |
Pros:Solid workmanship Delivered in the quoted time frame Cons: We were never asked to choose a matte colour when we came into your office to spec out the job. Due to blue samples on the wall that have the trim colour the same as the matte colour we thought we would be getting the same colour on the edge and the matte. At some point the person putting together our order should have realized that we had not selected a matte colour. At that point work should have stopped to find out what we wanted. We should have been called to find out what colour we would want the matte to be. Why would one of your workers make that decision without knowing our taste? My wife did receive a call that the walnut colour we chose for our art was no longer available but that a very close option was found. My wife asked if there was an opportunity for us to come and have a look. We were told that was not possible. The matte colour your worker selected is nowhere close to the original walnut colour we selected. A discount was provided as we expressed our surprise and disappointment when picking up our art. We really had no option. The work could not be reversed. Our only option was to buy the images again and start over. We would be out 100\'s of dollars. The colour your worker selected for us does not work well in our room. Additionally we were told that hardware to hang our art was provided. We only opened the smaller image when picking up our art as the larger image was packed too well to open. When I did not see the hardware in the smaller image and asked, we were told that hardware for both pieces were in the packaging of the larger image. I just called your office and asked about the hardware and was told now it would to be included. Very disappointed in the communication with your company and the results of this project.
Rick R., | absolutely delighted
Just received the Metal Prints. We are absolutely delighted with the result. The client is going to be very pleased. It was very well packaged, and given the vagaries of the Postal Service, it arrived in very good shape. This result encourages us to maybe widen our market in the gallery and offer the possibility of commissioned pieces. And, of course, we are going to keep up our general orders for metal prints of our work in 2019.
Tom, | i was a bit nervous
got my pictures! LOVE them! They turned out better then i thought- i was a bit nervous-----Thankyou for all of your help and how swiftly you worked to make them happen-sorry that i wasnt as swift, but i wasnt in a huge hurry as they were christmas gifts!
hoping to order more soon...this time for me...
Rhonda
Rhonda, |
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