Not impressed.
Not impressed. I live in Ottawa and your business is located in Ottawa yet it took 15 days to receive an incomplete order.
Robert B., Ottawa | Thanks for your help.
We received our canvas this a.m. Thanks for doing such a great job ! We love it !
Thanks for your help.
Rojano, | couldn't be happier...
I ordered two frames with acid free foam core backing as replacements for existing frames. I couldn\'t be happier with the superb service from USAOnCanvass. The frames were perfect according to my custom dimensions and made from excellent quality, solid wood mouldings. The frame construction (cuts, joining) was as good as or even better than some local custom framing shops I\\\'ve used. A nice touch was the included free hanging hardware, easily enough parts to hang several pieces of art.
Price-wise, 80% LESS than local shops for essentially the same moulding. Likewise shipping was very fast. Order to delivery was six days. My local shop? Three to four weeks minimum. Need I say more?
I would also add that if you\\\'re not sure about dimensions, etc., just call USAOnCanvas. You will get a very pleasant, helpful person to guide you through your order. In summary, excellent product, fabulous prices, and superb customer service. Thank you!
Robert, Rancho Cucamonga, CA | All the best!
Dear Diana,
I MUST write this and commend your company for an excellent experience I just had with you. I bought a painting from an artist in the UK not knowing that it would be un-stretched from it's original frame and shipped to me simply rolled up in a tube. I'd never heard of such in all the paintings I've purchased over the years. After calling and visiting several companies that might re-stretch it near me, no one would touch it because it had been stretched and wouldn't take the responsibility. I believe Artfinder, whom I purchased it through, found your company in BC, some 2000 plus miles away from Ohio.
I then called you direct, and you immediately welcomed the challenge, quoted me a very fair price, arranged the entire project for me in minutes. I shipped it to you, you re-stretched my painting perfectly. There is no way you can tell it has been reworked. Plus, you carefully put black tape completely around the back frame, and installed screws and a hanging wire, along with pads at the bottom for protection. All I might add were a surprise and very welcomed. You then wrapped it in a custom made box with proper banding, and shipped it back to me in a very short amount of time. Another surprise was FedEx shipping was only $19.00. All I had to do is unwrap it, put a nail in the wall and hang and begin enjoying it.... FINALLY! I struggled with this prior to discovering Keen Art Media for far too many hours.
I want to personally thank you for your service, expertise, and professionalism in making this crazy ordeal come to such a wonderful, (and peaceful), happy ending. Wishing you and your fine company continued success. I will use and recommend you at any time of need.
All the best!
Randall
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